Terms and Conditions

TERMS & CONDITIONS

Welcome to Laviosa. These Terms & Conditions govern your use of www.laviosa.in and your purchase of products from our website. By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms & Conditions.

Please read them carefully before using our website or placing an order.

1. ABOUT LAVIOSA

The website www.laviosa.in is operated by Laviosa.

For any questions, concerns, or assistance regarding our website, products, or orders, you may contact us through:

Email: buylaviosa@gmail.com
WhatsApp: +91 88662 52654
Website: www.laviosa.in

Throughout these Terms & Conditions, the terms "Laviosa," "we," "us," and "our" refer to Laviosa. The terms "you," "your," and "customer" refer to the person accessing our website or purchasing our products.

2. USE OF OUR WEBSITE

By using our website, you confirm that:

  • You are legally capable of entering into a binding agreement.

  • The information you provide to us is accurate, complete, and current.

  • You will use the website only for lawful purposes.

  • You will not attempt to interfere with, damage, or gain unauthorized access to any part of our website.

  • You will not use our website for fraudulent, abusive, or unauthorized activities.

Laviosa reserves the right to restrict or terminate access to the website if we believe these Terms & Conditions have been violated.

3. PRODUCT INFORMATION

We make every reasonable effort to ensure that product descriptions, images, fragrance notes, specifications, sizes, and other information displayed on our website are accurate.

However:

  • Actual product colours, packaging, labels, or appearance may vary slightly from images displayed on the website.

  • Fragrance perception may vary from person to person due to individual body chemistry, skin type, environment, and personal sensitivity.

  • Product descriptions and fragrance notes are provided for informational purposes and may be updated from time to time.

  • Packaging may change without prior notice due to manufacturing or branding updates.

Such variations do not necessarily constitute a product defect.

4. PRODUCT AVAILABILITY

All products displayed on our website are subject to availability.

Laviosa reserves the right to:

  • Limit the quantity of products available for purchase.

  • Discontinue any product without prior notice.

  • Modify product specifications or packaging.

  • Cancel an order if the requested product is unavailable.

If a product becomes unavailable after you place an order, we will contact you and provide an appropriate resolution, which may include cancellation and refund of the unavailable item.

5. PRICING

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Laviosa reserves the right to change product prices, offers, discounts, or promotions at any time without prior notice.

The price applicable to your order will be the price displayed on the website at the time the order is placed.

In the event of an obvious pricing or technical error, Laviosa reserves the right to cancel the affected order and provide a refund where applicable.

6. ORDERS

When you place an order on our website, you are making an offer to purchase the selected products.

An order is considered accepted once Laviosa confirms the order.

We reserve the right to refuse or cancel an order in circumstances including, but not limited to:

  • Product unavailability.

  • Incorrect pricing or product information.

  • Incorrect or incomplete customer information.

  • Suspected fraudulent or unauthorized transactions.

  • Delivery restrictions.

  • Technical or system errors.

  • Duplicate or unusually large orders that require verification.

If an order is cancelled after payment has been received, the eligible amount will be refunded through the applicable payment method.

7. PAYMENT

Payments may be processed through third-party payment gateways and service providers.

By making a payment through our website, you agree to provide accurate and valid payment information.

Laviosa does not store complete credit/debit card details on its own servers unless expressly stated otherwise and where permitted by applicable law.

We are not responsible for failures, delays, or errors caused by third-party payment gateways, banks, card issuers, or other financial institutions.

8. SHIPPING & DELIVERY

We aim to dispatch and deliver orders within the estimated timelines displayed on our website or communicated to you.

However, delivery timelines are estimates and may be affected by:

  • Weather conditions.

  • Natural disasters.

  • Public holidays.

  • Transportation delays.

  • Courier service issues.

  • Incorrect or incomplete address information.

  • Regulatory restrictions.

  • Unforeseen circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate shipping address and contact information.

Laviosa will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

9. INSPECTION OF PRODUCTS

Customers are encouraged to inspect the package immediately upon delivery.

If the package appears damaged, opened, tampered with, or materially different from what was ordered, please contact Laviosa as soon as possible with relevant photographs or videos and your order details.

Claims may be subject to verification before any replacement, refund, or other resolution is provided.

10. RETURNS, REFUNDS & CANCELLATIONS

Returns, refunds, replacements, and order cancellations are governed by our Refund, Return & Cancellation Policy.

Please review the applicable policy before placing an order.

Products may be subject to specific eligibility conditions for return or replacement, particularly in the case of fragrances, perfumes, attars, or other personal-use products.

For assistance, contact:

Email: buylaviosa@gmail.com
WhatsApp: +91 88662 52654

11. FRAGRANCE & PERSONAL USE DISCLAIMER

Perfumes, attars, and fragrance products are intended for external use only.

Customers should:

  • Use products according to the instructions provided.

  • Avoid contact with eyes and sensitive areas.

  • Keep products away from children.

  • Avoid applying fragrance to broken or irritated skin.

  • Stop using the product if irritation or discomfort occurs.

  • Conduct an appropriate skin sensitivity test where necessary.

Individual fragrance preferences and skin reactions can vary. Laviosa does not guarantee that a particular fragrance will smell identical on every individual.

12. INTELLECTUAL PROPERTY

All content available on www.laviosa.in, including but not limited to:

  • Brand name and logo

  • Product names

  • Product images

  • Photography

  • Graphics

  • Videos

  • Text

  • Designs

  • Packaging artwork

  • Website layout

  • Marketing materials

  • Original creative content

is owned by or licensed to Laviosa and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit any website content without prior written permission from Laviosa.

13. USER-GENERATED CONTENT

If you voluntarily submit reviews, photographs, testimonials, feedback, comments, or other content to Laviosa, you grant us permission to use, reproduce, publish, modify, and display that content for legitimate business, promotional, advertising, and marketing purposes, subject to applicable law.

You confirm that any content submitted by you does not violate the rights of any third party.

Laviosa reserves the right to remove content that is unlawful, offensive, misleading, fraudulent, or otherwise inappropriate.

14. THIRD-PARTY SERVICES & LINKS

Our website may contain links, integrations, payment gateways, shipping services, social media features, or other services provided by third parties.

Laviosa does not control third-party websites or services and is not responsible for their content, policies, availability, security, or practices.

Your use of third-party services may be subject to their own terms and policies.

15. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Laviosa shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.

Laviosa shall also not be responsible for losses resulting from circumstances beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

16. FORCE MAJEURE

Laviosa shall not be held responsible for any failure or delay in fulfilling its obligations where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, fire, flood, war, governmental restrictions, pandemics, strikes, transportation disruptions, technical failures, supply-chain disruptions, or other unforeseen events.

17. PRIVACY

Your use of our website is also governed by our Privacy Policy.

We may collect and process information required to process orders, provide customer support, improve our services, communicate with customers, and fulfil other legitimate business purposes.

Please refer to our Privacy Policy for more information about how your information is handled.

18. PROMOTIONAL OFFERS

Laviosa may occasionally provide promotional offers, discounts, coupon codes, contests, or special campaigns.

Promotional offers may have specific terms, validity periods, product restrictions, minimum order values, or usage limits.

Unless expressly stated otherwise, promotional offers cannot be combined with other offers.

Laviosa reserves the right to modify, suspend, or withdraw promotional offers at any time.

19. ACCOUNT SECURITY

If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials.

You agree to notify Laviosa if you become aware of unauthorized access or suspicious activity associated with your account.

Laviosa will not be responsible for losses arising from failure to maintain the confidentiality of your account information.

20. PROHIBITED ACTIVITIES

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to gain unauthorized access to our systems.

  • Introduce viruses, malware, or harmful code.

  • Scrape, copy, or reproduce website content without permission.

  • Use our website to conduct fraudulent transactions.

  • Impersonate Laviosa or its representatives.

  • Misuse promotional codes or offers.

  • Interfere with the security or functionality of the website.

21. CHANGES TO THESE TERMS

Laviosa may update or modify these Terms & Conditions from time to time.

Any changes will become effective when the updated version is published on this page.

We encourage customers to review this page periodically to stay informed about our current Terms & Conditions.

22. GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms & Conditions or your use of the website shall be subject to the jurisdiction of the appropriate courts in India, subject to applicable law.

23. SEVERABILITY

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be modified or removed to the extent necessary, while the remaining provisions shall continue to remain in full force and effect.

24. ENTIRE AGREEMENT

These Terms & Conditions, together with our Privacy Policy, Shipping Policy, and Refund/Return/Cancellation Policy, constitute the terms governing your use of the Laviosa website and purchase of our products, subject to applicable law.

25. CONTACT US

If you have any questions regarding these Terms & Conditions, your order, or our products, please contact us:

Laviosa

Email: buylaviosa@gmail.com
WhatsApp: +91 88662 52654
Website: www.laviosa.in

Where Elegance Takes Flight.