REFUND, RETURN & CANCELLATION POLICY

REFUND, RETURN & CANCELLATION POLICY

At Laviosa, we want you to have a smooth and satisfying shopping experience. This Refund, Return & Cancellation Policy explains the conditions under which orders may be cancelled, products may be returned or replaced, and refunds may be issued for purchases made through www.laviosa.in.

By placing an order with Laviosa, you agree to the terms of this policy.

1. CONTACT INFORMATION

For return, refund, replacement, or cancellation assistance, please contact us:

Email: buylaviosa@gmail.com
WhatsApp: +91 88662 52654
Website: www.laviosa.in

Please keep your order number, registered mobile number, and relevant photographs/videos available when contacting us.

2. ORDER CANCELLATION

Orders may be cancelled before they are dispatched, subject to our ability to process the cancellation request in time.

To request a cancellation, contact us as soon as possible through:

WhatsApp: +91 88662 52654
Email: buylaviosa@gmail.com

Once an order has been dispatched, it may not be possible to cancel it.

If a cancellation request is accepted before dispatch, the eligible amount paid for the cancelled order will be refunded through the applicable payment method.

3. RETURN POLICY

Due to the personal-use nature of perfumes, fragrances, attars, and other beauty products, opened, used, sprayed, or partially used fragrance products are generally not eligible for return.

A return or replacement may be considered in the following situations:

  • You received the wrong product.

  • You received a product that is materially different from what you ordered.

  • The product arrived damaged.

  • The product was received in a defective or unusable condition.

  • The package was materially damaged or tampered with during delivery.

Returns are subject to verification and approval by Laviosa.

4. DAMAGED PRODUCTS

If your order arrives damaged, please contact us as soon as possible after delivery.

To help us investigate the issue, you may be required to provide:

  • Order number.

  • Photographs of the shipping package.

  • Photographs of the damaged product.

  • Photographs of the shipping label.

  • An unboxing video, where available.

  • A description of the issue.

Please do not throw away the original packaging until the issue has been resolved.

After verification, Laviosa may provide an appropriate resolution, which may include a replacement, refund, or other remedy depending on the circumstances.

5. WRONG PRODUCT RECEIVED

If you receive a product different from the one ordered, please contact us promptly.

After verification, we may arrange for the incorrect product to be returned and provide a replacement with the correct product, subject to availability.

If the correct product is unavailable, an eligible refund may be provided.

6. MISSING ITEMS

If an item is missing from your order, please notify us as soon as possible after delivery.

We may request photographs of the package, shipping label, and received products to verify the issue.

Once verified, Laviosa may arrange a replacement or refund for the missing item, as applicable.

7. NON-RETURNABLE PRODUCTS

The following products are generally not eligible for return once delivered:

  • Perfumes that have been opened or sprayed.

  • Attars or fragrance oils that have been opened or used.

  • Products that have been partially used.

  • Products without their original packaging.

  • Products damaged due to misuse or improper handling after delivery.

  • Products returned without prior approval.

  • Products altered, refilled, or tampered with after delivery.

  • Products returned after the applicable return period.

This restriction is intended to protect product hygiene, quality, and customer safety.

8. CHANGE OF MIND

We understand that fragrance preferences are personal and can vary from one person to another.

However, a change of mind, dislike of a fragrance after opening, or personal preference regarding fragrance intensity or scent profile does not automatically qualify an opened fragrance product for return or refund.

We recommend reviewing the fragrance description, notes, product details, and available information before placing your order.

9. REFUND ELIGIBILITY

A refund may be issued where:

  • An eligible cancellation is successfully processed before dispatch.

  • A product is unavailable after an order has been accepted and payment has been received.

  • A wrong, damaged, or defective product is verified and a refund is approved.

  • Laviosa is unable to fulfil an accepted order.

  • Another refund circumstance is approved under applicable law.

Refund eligibility is determined based on the circumstances of each case and applicable law.

10. REFUND PROCESS

Once a refund is approved, we will initiate the refund through the applicable payment method or process.

The time taken for the refunded amount to appear in your bank account, card, wallet, or other payment account may depend on the payment gateway, bank, card issuer, or financial institution.

Laviosa is not responsible for delays caused by third-party payment providers or banking institutions.

11. SHIPPING CHARGES

Shipping charges, where applicable, may be treated separately from the product price when processing a refund.

For returns caused by a verified Laviosa error, such as sending the wrong product or a product damaged before delivery, Laviosa may provide an appropriate remedy, including return shipping arrangements, depending on the circumstances.

For other types of returns, shipping charges may not be refundable.

12. REPLACEMENTS

Where an eligible product is damaged, defective, incorrect, or otherwise qualifies for replacement, Laviosa may offer a replacement subject to product availability.

If the replacement product is unavailable, Laviosa may provide an eligible refund or another appropriate resolution.

Replacement decisions are subject to verification.

13. RETURN SHIPPING

If Laviosa approves a return, we will provide instructions regarding the return process.

Customers should not send products back to Laviosa without receiving prior approval and return instructions.

Unauthorized returns may not be accepted or processed.

Products approved for return should generally be returned with:

  • Original packaging.

  • Original product.

  • Labels and seals, where applicable.

  • Accessories or complimentary items supplied with the order.

14. RETURN INSPECTION

All returned products may be inspected before a refund or replacement is approved.

If the returned product does not meet the applicable return conditions, including evidence of use, tampering, damage caused after delivery, or missing packaging, Laviosa may reject the return request to the extent permitted by applicable law.

15. PROMOTIONAL & DISCOUNTED ORDERS

Products purchased using promotional offers, discount codes, special campaigns, bundles, or other promotional pricing may be subject to additional terms.

Where only part of a promotional order is returned or cancelled, the applicable refund may be adjusted to account for the promotion, discount, bundle pricing, or other offer conditions.

16. FREE GIFTS & COMPLIMENTARY PRODUCTS

If an order includes a free gift or complimentary product as part of a promotional offer, the eligibility and treatment of the free gift may depend on the terms of that promotion.

If the main order is returned or cancelled, Laviosa may require the complimentary item to be returned where applicable.

17. FAILED DELIVERY / RETURN TO ORIGIN

If an order cannot be delivered because of:

  • Incorrect address.

  • Incomplete address.

  • Incorrect phone number.

  • Customer unavailable for repeated delivery attempts.

  • Customer refusal to accept the package.

  • Failure to respond to the courier.

  • Other circumstances attributable to the customer.

the shipment may be returned to Laviosa.

Any refund or re-shipping arrangement in such circumstances will be determined on a case-by-case basis and may be subject to applicable shipping or handling costs.

18. PRODUCT AVAILABILITY

If a product becomes unavailable after an order has been placed and Laviosa cannot fulfil the order, we may cancel the affected item/order and provide an eligible refund.

We will communicate with the customer where reasonably possible.

19. HOW TO REQUEST A RETURN OR REFUND

To request a return, replacement, refund, or cancellation, contact us through:

Email: buylaviosa@gmail.com

or

WhatsApp: +91 88662 52654

Please include:

Order Number:
Customer Name:
Registered Mobile Number:
Product Name:
Reason for Request:
Photographs/Videos, if applicable:

Our team may request additional information to verify your request.

20. FRAUDULENT OR ABUSIVE CLAIMS

Laviosa reserves the right to investigate suspicious, fraudulent, repeated, or abusive refund and return requests.

Where permitted by applicable law, we may refuse a request where there is reasonable evidence of:

  • Fraud.

  • Product misuse.

  • Intentional damage.

  • False claims.

  • Repeated abuse of the return/refund system.

  • Tampering with products or packaging.

Nothing in this section limits any rights available to customers under applicable law.

21. POLICY CHANGES

Laviosa may update this Refund, Return & Cancellation Policy from time to time.

Any updated version will be published on this page with a revised "Last Updated" date.

Customers are encouraged to review the policy before placing an order.

22. LEGAL RIGHTS

This policy is intended to explain Laviosa's standard return, refund, and cancellation procedures. Nothing in this policy is intended to remove or restrict any mandatory consumer rights or remedies available under applicable Indian law.

Where applicable law provides a customer with rights beyond those described in this policy, those legal rights will continue to apply.

23. CONTACT US

For any questions regarding cancellations, returns, replacements, or refunds, please contact:

Laviosa

Email: buylaviosa@gmail.com
WhatsApp: +91 88662 52654
Website: www.laviosa.in

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