PRIVACY POLICY

At Laviosa, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how Laviosa collects, uses, stores, and protects information when you visit or make a purchase through www.laviosa.in.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. ABOUT LAVIOSA

This Privacy Policy applies to the website:

www.laviosa.in

For privacy-related questions or concerns, you can contact us at:

Email: buylaviosa@gmail.com
WhatsApp: +91 88662 52654

In this Privacy Policy, "Laviosa," "we," "us," and "our" refer to Laviosa. "You" and "your" refer to visitors, customers, and users of our website.

2. INFORMATION WE COLLECT

We may collect information that you provide directly to us when you:

• Create an account.

• Place an order.

• Contact customer support.

• Subscribe to promotional communications.

• Participate in surveys, contests, or promotions.

• Submit product reviews or feedback.

• Communicate with us through WhatsApp, email, or other channels.

Depending on your interaction with us, this information may include:

• Full name

• Mobile/telephone number

• Email address

• Billing address

• Shipping address

• City, state, and PIN code

• Order details

• Payment-related information

• Customer support communications

• Product reviews and feedback

3. PAYMENT INFORMATION

When you make a purchase, your payment may be processed through secure third-party payment gateways.

Laviosa generally does not have access to or store your complete credit card, debit card, banking, or other sensitive payment credentials on its own systems.

Payment information may be processed directly by the relevant payment service provider in accordance with its own privacy and security policies.

4. INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, certain information may be collected automatically through cookies, pixels, analytics tools, and similar technologies.

This may include:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Website interaction data

• Referring website

• Approximate location derived from technical information

• Date and time of visits

• Shopping and browsing activity

This information helps us understand how visitors use our website and improve our products, services, security, and customer experience.

5. COOKIES

Laviosa may use cookies and similar technologies to improve website functionality and provide a better browsing experience.

Cookies may help us:

• Remember items added to your shopping cart.

• Keep you logged into your account.

• Understand website traffic and usage.

• Remember preferences.

• Improve website performance.

• Measure advertising effectiveness.

• Provide relevant marketing communications.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

6. HOW WE USE YOUR INFORMATION

We may use your information for legitimate business purposes, including:

Order Processing

To:

• Process and fulfil your orders.

• Confirm purchases.

• Arrange shipping and delivery.

• Provide order updates.

• Process eligible returns, refunds, or replacements.

Customer Support

To:

• Respond to your questions.

• Resolve complaints.

• Provide order assistance.

• Communicate regarding products and services.

Website Improvement

To:

• Improve website functionality.

• Understand customer preferences.

• Analyse website traffic.

• Identify technical problems.

• Improve products and services.

Marketing

Where permitted by applicable law, we may use your contact information to send:

• New product announcements.

• Special offers.

• Discounts.

• Promotional communications.

• Brand updates.

• Relevant marketing messages.

You may opt out of marketing communications at any time.

7. WHATSAPP COMMUNICATION

If you contact Laviosa through WhatsApp or provide your WhatsApp/mobile number for order-related communication, we may use that information to respond to your enquiries, provide customer support, send order updates, or communicate regarding your purchase.

WhatsApp is operated by a third party and its use is subject to WhatsApp's own terms and privacy practices.

Laviosa does not control the privacy practices of third-party communication platforms.

8. SHARING YOUR INFORMATION

We do not sell or rent your personal information to third parties for their independent marketing purposes.

We may share information with trusted service providers where reasonably necessary to operate our business, including:

• Payment processors.

• Shipping and courier companies.

• E-commerce and website service providers.

• Technology and hosting providers.

• Analytics providers.

• Marketing and advertising service providers.

• Customer support providers.

• Professional advisers.

• Government authorities or law-enforcement agencies where legally required.

Third-party service providers may process information according to their own privacy policies and contractual obligations.

9. SHIPPING & DELIVERY PARTNERS

To fulfil your order, we may provide necessary information such as your name, phone number, and shipping address to courier, logistics, and delivery partners.

This information is used to deliver your order and provide delivery-related services.

10. DATA SECURITY

Laviosa takes reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or through our website.

11. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing and maintaining transaction records.

• Providing customer service.

• Meeting legal, accounting, tax, and regulatory obligations.

• Resolving disputes.

• Preventing fraud and misuse.

• Enforcing our agreements.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

12. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have rights relating to your personal information, including the right to:

• Request information about the personal data we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where legally permitted.

• Withdraw consent where processing is based on consent.

• Opt out of certain marketing communications.

• Raise concerns regarding the processing of your personal information.

To exercise a privacy-related request, contact us using the details provided below.

We may need to verify your identity before processing certain requests.

13. MARKETING COMMUNICATIONS

If you receive promotional emails, messages, or other marketing communications from Laviosa, you may choose to stop receiving them by following the unsubscribe instructions included in the communication or by contacting us.

Please note that even if you opt out of marketing communications, we may still send essential transactional communications relating to your orders, payments, deliveries, account, or customer service requests.

14. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, applications, payment services, social media platforms, or other external services.

Laviosa is not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

15. CHILDREN'S PRIVACY

Our website is not intentionally designed to collect personal information from children.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take reasonable steps to address the situation.

16. FRAUD PREVENTION

We may collect and process information to detect, prevent, and investigate:

• Fraudulent transactions.

• Unauthorized account activity.

• Payment abuse.

• Promotional abuse.

• Security incidents.

• Other unlawful or suspicious activities.

We may share relevant information with payment providers, service providers, law-enforcement agencies, or other appropriate parties where permitted or required by law.

17. INTERNATIONAL DATA PROCESSING

Some third-party service providers used by Laviosa may process or store information outside India.

Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable legal requirements.

18. CHANGES TO THIS PRIVACY POLICY

Laviosa may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services, or applicable laws.

The updated Privacy Policy will be published on this page with a revised "Last Updated" date.

We encourage you to review this page periodically.

19. CONTACT US

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or your personal information, please contact us:

Laviosa

Email: buylaviosa@gmail.com
WhatsApp: +91 88662 52654
Website: www.laviosa.in

We will make reasonable efforts to respond to privacy-related enquiries within an appropriate timeframe.

20. CONSENT

By using www.laviosa.in, you acknowledge that you have read and understood this Privacy Policy.

Where consent is required under applicable law, we will seek appropriate consent before processing personal information for the relevant purpose.

Laviosa — Where Elegance Takes Flight